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A retweet is not an endorsement.
It is an amplification of a tweet I have seen. I may agree with it. I may not agree with it. I may be shocked by it. I may be saddened by it. I may seek to encourage debate. I may want to raise...
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I'm back!
If only we all lived in the moment more!Its been a while since I last wrote a post. In fact, its almost a year since I blogged regularly. I used to write quite often about digital communications,...
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The Ropes at Disney - employee branding handbook from 1943
I love this. It's the employee handbook by Disney, published in 1943. It's written in a warm, non-patronising and matter-of-fact style that is still a good lesson today.Grab a coffee and take a few...
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It's never too late - reflections on the choices we make.
"For what it’s worth: it’s never too late or, in my case, too early to be whoever you want to be.There’s no time limit, stop whenever you want. You can change or stay the same, there are no rules to...
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Social Customer Service; 5 years on, has anything really changed?
5 years on - has anything really changed?Guy Stephens has been at the forefront of social customer service since we both started tweeting for business; him for Carphone Warehouse and me for Virgin...
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Leadership - don't promote people who are good at their jobs
In your organisation, do you promote people who are good at their job into a leadership role?What happens when they are promoted?I'd wager that in a few cases, they thrive - the extra responsibility is...
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Share Less, Converse More; internal communications predictions part 1
My 2015 Internal Communications Predictions – Part 1.There’s something special about the end of one year and the start of a new one.It may be that for many of us, we get time off work and an...
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Trust, leadership and employee engagement
My 2015 Internal Communications Predictions – Part 2.In the first part of my 2015 IC predictions, I talked about the impact technology and globalisation is having on how we communicate inside...
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Transform your employee branding and drive employee engagement
One of the many things I've learned over the years in internal communications, employee engagement and business in general, is how powerful a strong internal brand is.In my time in Virgin Trains for...
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We need a new Psychological Contract
If you've ever read any of my articles or posts over the years, you'll know that a reoccurring theme has been about how we improve employee engagement - and thus organisational performance.But I often...
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The four levels of Serendipity - Social Media
Serendipity - what does it mean?How do you leverage your (social) networks to improve opportunity?In his classic book, Austin (1978) distinguished four levels of serendipity or chance. They can apply...
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An employee engagement revolution? I'm afraid not.
You may have heard this week the professional services business KPMG is dumping 'traditional' employee engagement surveys and instead creating a new approach to measurement. The announcement has been...
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